Request the linkage category
Ask whether the match concerns identity, address, device, network, payment method, email, phone or gameplay. Do not guess which evidence needs correction.
This page is a decision worksheet built around a specific search task. It separates observable records, first-party wording and unresolved claims so the conclusion can be checked again after a material change.
Compare with the rule
Save the household and duplicate-account definition, disclosure process and consequence. Determine whether related users or old closed accounts are covered.
Build a privacy-safe response
Provide proportionate explanations and account references through the verified channel. Do not publish device identifiers or other people’s documents.
Separate account and balance outcomes
Request a decision for access, deposits, bonus value and winnings individually, plus the appeal route and evidence retention period.
Shared infrastructure is not automatically shared control
Households and networks can produce legitimate overlaps. The operator should identify the link category and allow a proportionate response without exposing unrelated users.
Questions this page resolves
Can two adults share an address?
Yes; the applicable household rule and account-control evidence still need review.
Should another person send identity documents?
Only through a verified, necessary and proportionate process.
What if an old account was forgotten?
Disclose it accurately and ask how closure and duplicate rules apply.